GENERAL INFORMATION:

Application for new water connection

• A personal application may not be done on behalf of another person. applications on behalf of companies/ institutions/organisations, must be signed by a duly authorised person and the application must bear a official stamp.
• An identification document must be produced with the application. Please state the type of identification(eg. Namibian ID or passport etc.)
• Please show the Title Deed or, if the property to be serviced is rented, your Lease Agreement to the Finance Department.
• Please remember to fill in a disconnection form when vacating the premises as you will remain liable for the basic charges and consumption of the water until a complete disconnection form is received and processed ( an acknowledgement will be handed to you.

Payment:

• Municipal service accounts are mailed about the 15thday of each month. If you have not received your account by the 7thday of the next month , please contact our Finance Department immediately at Tel: 264 64 502000
• Your account must be paid not later then the 7th day of the following month in which the account was rendered. If the 7th day is not a working day, the next working day will be the last day of payment.
• If your account is not settled by the said date, the water supply will be disconnected without prior notice and will only be restored upon payment of reconnection and late fees.

Meter Readings:

• Please compare  the meter readings stated on your account statement with the numbers and readings shown by the meters you are wishing to ensure that you are correctly charged.
• Take your water meter readings at least once er week to detect leakages timeously and also to report meters which got stuck.
• If yo want to query high consumptions please take meter readings before you visit our office.
• Report immediately if your water consumption is estimated for more than two consecutive months.

 BILLING AND SERVICE CONCERNS:

HIGH BILL:

Have you received a bill that seemed higher than you expected, follow these steps to track down the reason:

1. Review your water usage history to see if there are any trends towards increased usage at specific times, for example, the bill might be higher in the summer, due to the watering of the lawn.
2. Check your home for reasons for potential water sage increases these may include: Leaking water faucets, Guests, remodeling or adding more living space , extra use of washing machine, extra cooking or entertaining, washing cars or extra watering of lawns.
3.  Answer these qeustions to help you understand reasons for possible usage increase:

Q: was the bill calculated from an actual or estimated reading?

A: submit your actual readings together with your query.